CHECK-IN/CHECK-OUT/ACCESS. Check-in is between 3-9 p.m. Guests are required to provide a valid government issued ID and credit card at time of check-in and the name on the reservation must match both of these. Guests must sign the hotel registration card at time of check-in, agreeing to all policies set forth therein. Guests are required to return all room keys and sign a copy of their receipt at their 11 a.m. check-out. Lost or stolen room keys will result in a $50 lock replacement charge.
CANCELLATIONS/REFUNDS. Any changes or cancellations are subject to a $25 change/cancel fee. Reservations cancelled or modified 3-7 days prior to arrival are subject to forfeit of deposit. Reservations cancelled within 3 days prior to arrival are subject to a fee of the full stay. Refunds shall be remitted to you in the form of the original payment within 7 days of your cancellation. Any changes or cancellations of group reservations (12 person minimum) are subject to a $25 change/cancellation fee. Group reservations cancelled or modified 14-30 days prior to arrival are subject to forfeit of deposit. Group reservations cancelled within 14 days prior to arrival are subject to a fee of the full stay.
CREDIT CARD DEPOSIT DUE AT TIME OF RESERVATION. All nightly room reservations must be guaranteed with a 50% credit card deposit excluding tax at the time of booking. Non-guaranteed reservations are not accepted. Full name, valid billing address, valid email address, and phone number are required to make a reservation. Rates and packages are subject to change at any time, based on availability and demand.
REMAINING BALANCE DUE AT TIME OF CHECKOUT. All nightly room reservations must be paid in full (including tax) at time of checkout. Cash or credit cards are accepted. No checks.
NON-SMOKING ROOMS & SPACES. All rooms, interior public spaces and marked exterior spaces at Glen Falls House are smoke-free. Smoking in rooms and/or non-smoking areas will result in a $100 cleaning and smoke damage charge.
PET RULES. Pets are welcome to stay in the upper Hill-Top rooms for a $25 pet cleaning fee. Owners are responsible for cleaning up after their pets. Failure to clean up after your pet will result in an additional $25 cleaning charge. While outside of your unit, all dogs must be leashed and you are exclusively responsible for the proper removal of all excrement. In accordance with state law, no dog may be left unattended in your unit for extended periods of time or in a vehicle when outside temperatures exceed 80 degrees or fall below 40 degrees.
HYGIENE. All Occupants are expected to exercise their best efforts to assure for proper hygiene and cleanliness in Glen Falls House and in their individual units. Occupants should do their best to assure that these areas are not left excessively unkempt.
FOOD. Nightly room rates include a light continental breakfast and à la carte all-day menu.
CHILDREN. Families with children are welcome at Glen Falls House, provided Glen Falls House is advised of their intended occupancy at the time of reservation and they are properly supervised by a responsible adult at all times.
DAMAGE TO PROPERTY. Glen Fall House reserves the right to charge guest credit cards for any damages to the general property, your unit, the contents of your unit or the grounds caused by you, your guests and/or your dog(s). Guests will be held responsible for paying any additional amount to cover repair or replacement as determined by Glen Falls House.
ALCOHOLIC BEVERAGES. Pursuant to state law, no drinking of alcoholic beverages by persons under the age of 21 is permitted anywhere on property owned, or operated, by Glen Falls House, including inside your unit. Glen Falls House assumes no responsibility for any injury resulting from alcohol use.
ILLEGAL SUBSTANCES. The use, possession, sale, distribution or storage of any substance not lawfully possessed (such as by prescription, etc.) by a guest or minor, if applicable, is not permitted on any property owned or operated by Glen Falls House, including but not limited to the general property and your unit.
TERMINATION. Glen Falls House reserves the right to terminate this agreement; retain the reservation nightly fee Fee and/or immediately remove the guest and/or those individuals affiliated with the reservation named guest (if applicable), should the guest and/or those individuals affiliated with the Occupant (if applicable):
refuse or prove unable to abide by any applicable Glen Falls House rules or procedures;
engage in unruly behavior that has resulted in, or could reasonably be expected to injure a person, facilities and/or the contents owned or occupied by Glen Falls House or any form of drunken, inebriated, loud, unruly or, otherwise, irrational behavior;
disturb or offend other guests or those in their company, Glen Falls House staff or volunteers, or, individuals otherwise authorized to access facilities operated by Glen Falls House; and/or
comply with any reasonable request(s) made by an authorized representative of Glen Falls House relative to the occupancy.
RELEASE. In consideration of access and use of Glen Falls House, your unit and Glen Falls House facilities and grounds, the guest and/or those guests affiliated with the reservation named guest (if applicable), the Occupant waives, releases, and agrees not to sue, and agrees to indemnify and hold Glen Falls House harmless from any claims, actions, suits costs, expenses, damages or liabilities, including attorney’s fees for personal injury, property damage, accidents, illnesses, or death to themselves and/or any of their guests sustained as a consequence of the guest’s own negligence and/or the negligence of his/her guests. This is a complete and unconditional release of all liability to the greatest extent permitted by statute in the State of New York.
ACKNOWLEDGEMENT OF AGREEMENT. The acceptance of your reservation fee by Glen Falls House shall serve as proof of your payment and deposit (if any) and an acknowledgment of your agreement to honor and abide by the terms of this Occupancy Agreement, and the attached “Liability Acknowledgment” and to properly advise any affiliated guests of, and assume responsibility for, the actions/omissions of any such affiliated guests.